Angelic Mama’s Privacy Policy

April 2018

Your privacy is important to Angelic Mamas. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information.

The Practice of Angelic Mamas owned by Michelle Wilkinson, Homeopathy, Reflexologist, Massage therapist, Archangel Metatron Colour Healing and intuitive card reader holds some information about you.  This policy outlines how that information is used, whom Angelic Mamas may share your information with and how it is kept secure.  This document does not provide exhaustive detail but we can provide any additional information or explanation if needed on request via email on angelicmamas@gmail.com.

What we collect

We collect certain information or data about you when you use www.angelicmamas.co.uk

We collect:

  • questions, queries or feedback you leave, including your email address, if you contact Angelic Mamas
  • your email address and subscription preferences when you sign up to our email alerts, and
  • how you use our emails – for example whether you open them and which links you click on,   your IP address, and 
  • details of which version of web browser you used as well as information on how you use the site, by using cookies and page tagging techniques.

This data can be viewed by authorised people in Angelic Mamas and our suppliers, to:

  • improve the site by monitoring how you use it
  • gather feedback to improve our services, for example our email alerts 
  • respond to any feedback you send us.

How we collect your Personal Data

You provide Michelle Wilkinson of Angelic Mamas with personal data in the following ways:

By booking an appointment on our online booking system Timely

By completing and signing a health consultation form

During a complimentary therapy session 

Via email, over the telephone or by post

By online payment

This date could include the following information

Basic details such as name, address, contact details, email address, bank details via PayPal

contact details via any referral or appointment request

Health information including your previous medical history, medication your are taking, lifestyle, diet, supplements, homeopathic remedies, clinic notes and health improvement plans.

GP contact information

Angelic Mamas uses this information to help support you with direct healthcare.  This means that the legal basis of our holding your personal data is for a legitimate interest.

Following completion of your healthcare, Angelic Mamas retains the personal data for the period defined by our professional association ARH and CTha.  This enables Angelic Mamas to process any complaint you may make.  In this case, the legal basis of our holding your personal data is for contract administration and also for accounting purposes.

Information we get from other sources

Angelic Mamas may obtain sensitive medical information from your GP or a complementary therapist when necessary.  Angelic Mamas uses this information in order to provide you with direct healthcare.  This means that the legal basis of our holding your personal data is for legitimate interest.

Angelic Mamas will not obtain sensitive information without you giving us your prior consent to do so.  If we do not receive this consent from you, this will, in turn, affect the care we can provide without the knowledge of other care professionals you may have been working with.

We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties.

Our registrant body, CTHA AND ARH and Balens our insurance company, for the processing of a complaint made by you.

Any legal or crime prevention agencies and/or to satisfy any regulatory request (Eg. ARH) if have a duty to do so or if the law allows us to do so.

We may share your case history in an anonymised form with our peers for the purpose of professional advice.  We will seek your consent before processing your data in this way.

How we use your personal data

Angelic Mamas acts a data controller for use of your personal data to provide direct healthcare.  Angelic Mamas also acts as a controller and data processor in regard to the processing of your data from third parties such as other healthcare providers.

We undertake to protect your personal data at all times, including health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GPDR) concerning data protection.  We wlll also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. In order to safeguard an individual or to prevent a serious crime.  Also where there is a legal requirement such as a formal court order.  

Where your information is stored

We store your information, whenever possible, on secure servers in the European Economic Area (EEA) (except for data that we gather when you sign up to our email alerts).  We also use Timely Booking System and this held within the USA and is certified under the EU-US Privacy Shield Framework.

When you sign up to our email alerts

We use Mailchimp for our email alerts.

Mailchimp has staff based outside the EEA, and stores your data in the Switzerland and the US]. Mailchimp is certified under the EU-US Privacy Shield framework. When you sign up to our email alerts, you agree to your data being stored in this way.

As a subscriber to our email alerts, we may contact you from time to time to ask for your feedback on how to improve our email alert service.

We will continue to send you email newsletters and alerts until you tell us not to or use the unsubscribe option on any of our emails. 

Keeping your information secure

Angelic Mamas only uses information that may identify you in accordance with GDPR.  This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we also have to follow common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare.  We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.  Angelic Mamas also ensures the information we hold is kept in secure locations and protects personal and confidential information held on computers.

Your rights

You can find out what information we hold about you, and ask us not to use any of the information we collect. You have the right to see, amend, delete or have a copy of data held that can identify you.  Angelic Mamas will respond to your request within 15 days from the point of receiving the request and all necessary information from you.    You have the right to have your information deleted and shredded.  You have the right to have your data updated or corrected where it is no longer accurate.

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any 

time.

Complaints

If you have a complaint regarding the use of your personal data then please contact Angelic Mamas by writing to Michelle Wilkinson or email angelicmamas@gmail.com and we will do our bests to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the information Commissioner’s Office (ICO) you can contact them on 01625 545745 or 0303 1231113.

About Us

Angelic Mamas Registered address 73 Meadowview Road Epsom Surrey KT19 9TT.